Refund & Cancellation

01What this policy covers

It applies to enrolments in Codexaon training programs and to requests for certification vouchers. Where your written enrolment or voucher confirmation sets out different terms for that batch or exam, those written terms take priority.

02Change of mind before the batch starts

If you tell us you want to cancel before your batch begins, you receive a full refund of the amount paid, minus any payment or bank charges actually incurred.

Tell us at least seven days before the start date so the seat can be offered to another learner.

03Cancellation after the batch has started

If you withdraw after sessions have begun, we refund the portion of the program that has not yet been delivered, less a cancellation charge of 25% of that undelivered portion to cover the faculty seat already reserved for you.

Once 60% or more of the scheduled sessions have been delivered, no refund is due, but you keep access to the materials you were licensed to use and can ask to move to a later batch.

Refunds are calculated on sessions actually delivered, not on the number you attended. Missing a class does not count as a delivered session for refund purposes.

04If we postpone, merge or cancel a batch

Where a batch you have paid for is postponed, merged or withdrawn by us, you can choose:

• a place in the next comparable batch at no extra cost;
• a full refund of the amount paid, with no cancellation charge.

05Certification vouchers

Before a voucher is issued: tell us before we generate it and you receive a full refund of what you paid.

After a voucher is issued: vouchers are non-refundable, non-transferable and single-use, because the redemption code is live and tied to an exam booking window. If an exam is withdrawn or discontinued by the certifying body before you sit it, we will help you redeem the code for another eligible exam or, where that is not possible, refund the amount paid for that voucher.

Missing an exam appointment or failing it does not make a voucher refundable. Reschedule directly with the exam provider where their policy allows.

06How to request a refund

Email gopi@codexaon.com from the address you enrolled with and include:

• your full name and phone number;
• the program, batch start date or exam code;
• the payment reference and date;
• a short reason for the cancellation.

07How and when you are paid

We acknowledge refund requests within two working days and give you a decision, with the calculation, within seven working days.

Approved refunds are returned to the original payment method or bank account (not in cash and not to a third party) within seven to ten working days of the decision. Your bank may add a further day or two.

08Withdrawal by Codexaon

Where we withdraw a learner for misconduct, plagiarism or repeated disruption, any refund is the undelivered portion less a 25% cancellation charge, in line with this policy. Materials access ends at withdrawal.

09Events beyond our control

Where travel restrictions, natural events, exam-centre closures or similar circumstances prevent delivery or an exam appointment, we will not charge a cancellation fee: you get a batch transfer, a rescheduled appointment, or a refund of the undelivered portion.

10Disagreement with a decision

If you are not satisfied with a refund decision, raise a grievance with the details listed on our Contact & Grievance page and we will review it with a different team member and respond in writing.